Ecommerce · Customer Support
Customer support built for high-volume ecommerce
Handle order questions, returns, and live chat without burning out your in-house team or paying US call-center rates.
Pain points we solve
- Peak-season ticket spikes overwhelm a small internal team
- Returns and shipping inquiries eat hours that should go to growth
- US-based support hires cost $5,000 to $6,500/month fully loaded
- Freelancers lack accountability and disappear mid-quarter
Roles we staff
- Email and live chat support
- Order status and returns handling
- CRM and helpdesk ticket management
- FAQ updates and escalation workflows
- Post purchase follow up and review requests
Our vetting process
Vetted through structured role fit assessment
Every placement runs through our structured vetting and role fit process built on 21 years of international workforce solutions. You get professionals assessed for skills, communication, and reliability before they reach your team.
- Dedicated reps trained on your storefront and policies
- Coverage during US, Canadian, and UK business hours
- Rigorous Vetting for communication and reliability
- Scale from part time to full time without renegotiating
Most ecommerce brands start on Remote Professional ($3,250/mo) or Remote Starter ($1,850/mo).
View pricing plansReady to staff for Ecommerce?
We typically place remote professionals within 14 days and field representatives within 30 days, depending on the role and candidate availability. Dedicated professionals. Fully managed HR.
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